These Terms and Conditions apply to the goods sold by the company named "B by Nadia Boule", located in Nafpaktos, D. Plastira 13 Street, tel. 210 300 9161 - Fax. 210 300 9392, email: email@example.com, from its electronic store wellb.gr (hereinafter referred to as "Online Store").
2. Sign up or Sign In
For security of transactions, the User of the online store (hereinafter referred to as the "User" or "Customer") before commencing the order submission process can register with the online store. To register or log in to the online store, only the full name, mailing address, contact phone number and email are required. This information remains completely confidential. THE COMPANY reserves the right to use this information to send updates about new products or offers to its customers or registered users in the online store. If at any time the User wishes to cancel his / her registration in the address / email list, he may do so by sending an email to firstname.lastname@example.org to request the deletion or change of his or her personal data.
3. Order. Submit and Accept
3.1. Online order submission - Proposal for purchase of goods
I. The main features of the products and / or services ordered, as described on the e-shop pages. The Customer must check all relevant features before submitting his order so that he does not have any doubts about the characteristics and properties of the ordered products and / or services. THE COMPANY has no responsibility in the event that the Customer has failed to be adequately informed of the above.
ii. The identity, address, telephone number, fax number and email address of the COMPANY as well as the supplier of the ordered products and / or services.
iii. Of the total price of the products and / or services of the order, including VAT, any other charge and all additional shipping, delivery or mail charges and any other charges. When these charges can not reasonably be calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the order text (order form) and the Customer must be aware before the order is submitted. Additional charges or other costs that were not known to the Customer prior to the submission of his order or in the event that they could not be calculated during the order were not notified to the Customer by telephone prior to the confirmation of receipt of the order, consensus. In particular, the listed prices of products and / or services as placed in the online store are the final (including the relevant VAT). The aforementioned end prices for each product and / or service at the online store do not include shipping costs, which are calculated on the basis of the shipping method.
Iv. The cost of using the distance communication tool for concluding the contract when it is calculated on the basis of a charge other than the basic invoice.
v. The means of payment, delivery, execution, but also the deadline within which the Company undertakes to deliver the goods or to provide the services.
Vi. Any delivery restrictions and payment means.
Vii. The conditions, exceptions, deadlines and procedures for the exercise of the right of withdrawal and the obligation to charge the Customer with the direct cost of returning the products to the COMPANY in case of withdrawal.
Viii. If the Customer exercises the right of withdrawal after having used the service, he / she will have to pay a reasonable cost to the COMPANY.
ix. Where there is no right to withdraw under the Law, the information that the Customer will not have the right to withdraw or, where applicable, the circumstances in which the Customer loses the right of withdrawal.
X. The existence of the Company's liability for actual defects and lack of agreed properties in accordance with articles 534 et seq. Of the Civil Code.
xi. The duration of the contract, where applicable, or, if the contract is for an indefinite period or for automatic renewal, of the conditions for termination of the contract.
Xii. Where applicable, the possibility of recourse to an out-of-court complaints and redress mechanism to which COMPANY belongs, as well as the ways of access to it.
Xiii. The payment obligation with the submission of the order.
Sending the order to the COMPANY is a proposal for the purchase of the goods ordered and a declaration of acceptance of all the colors that are described in the order.
3.2. Confirm Online Order Receipt - Sales Training
The order is not binding for the COMPANY before the Customer receives confirmation of acceptance of the order by the COMPANY.
During the processing of each registered order, the stock availability of the order's products is confirmed. If the availability or delivery time differs from the one listed on the product page, the Customer will be informed accordingly. In particular, COMPANY, if it finds the availability of the product and the absence of any errors in the online store regarding the pricing or the price of the products, their characteristics etc. by e-mail will confirm the acceptance of the order. The above e-mail will explicitly confirm the content of the order, the total price, and the estimated time of delivery of the order, as it was known to the Customer prior to the submission of his order. The order is considered binding and the sale is deemed to have been established and creates claims by the parties (Customer - COMPANY) only by sending and receiving the above e-mail.
The status of the order is constantly updated as and when changes occur during the handling of the Customer's order. The Customer is required to check the status of his order and to immediately inform the COMPANY in writing of any error in the order, otherwise the items mentioned in the Confirmation of receipt of the order will be applied in the sales contract.
LIMITATIONS OF LIABILITY: In the context of good faith and business ethics, COMPANY is not obliged to accept an order and to conclude the sale of products and / or services which, due to typographical or computer error, appear in the online store at an incorrect price, ie less than or greater than The period in force for that period. In the event that such an error in the order is found in only part of the ordered products, then the order is valid and is normally executed for the other products and is considered unfinished for the products in which the error was found, unless the items in the order Are relevant, are to be used as a single set and act as a unit with each other and the Customer declares that the partial fulfillment of the order does not meet its needs or interests, so the EDF Fetal must cancel the entire order.
In the event of incorrect delivery of unpublished products or services, their unconditional receipt or failure to inform the COMPANY and the return of the products can not be considered as consensus, acceptance or declaration of willingness to purchase them. In the event that a refund is requested from the COMPANY and Customer is delayed to return these products for more than seven (7) calendar days, then such denial shall constitute a declaration of intention to buy the items and the order is deemed to have been confirmed and the Customer owes To pay their value.
4. Product availability
The Customer is informed about the availability of the products through indications placed on the page of each product or service in the online store. COMPANY reserves the availability of its products if they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept this order and therefore not to prepare the sale. Any payments will be returned to the Customer without undue delay, in the same way that the Customer has chosen to pay for his order.
THE COMPANY shall notify the Customer of the estimated time of delivery of the ordered product, depending on the circumstances. In any case, COMPANY undertakes to deliver the ordered product within thirty (30) days of confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in the event of any implied reasons for making the product unavailable or for the possible (new) delivery time if there are reasons to delay the delivery. In such a case, if the delay makes the transaction unprofitable for the Customer, the Customer is entitled to cancel the order unilaterally by means of a written statement (by email at email@example.com). If the order is canceled and the sales contract is terminated, the COMPANY must repay all the money paid by the Customer.
Non-availability of part of the order: If the lack of availability concerns only part of the ordered products of the order, the remainder of the order is executed normally, unless the products of the order are relevant and are to be used as a single set and the Customer declares that partial execution Of the order does not serve its needs or interests, so the COMPANY must cancel the entire order
5. Order delivery
5.1. Place of Delivery
Delivery to the place specified by the Customer: The product is sent to the place chosen by the Customer, the product is delivered to an external carrier and the Customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Any erroneous registration on behalf of the Customer and therefore wrong calculation of shipping costs is not the responsibility of the COMPANY, but the Customer. Since the goods are received after the goods have been delivered, the customer is obliged to check the goods received at the time of pick-up and, upon receipt, he confirms that he has correctly received the products of his order.
5.2. Delivery time
The delivery time of the products and services sold is specified in the order of availability, confirmed in the acceptance of the order by the COMPANY, and is no more than thirty (30) days from the time of the sale, unless otherwise agreed by the parties Confirmed in writing, by e-mail.
Force majeure: THE COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the Company's fault or due to force majeure and therefore COMPANY is entitled to an extension of the time for execution. Indicative examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last for more than two (2) months, the contract of sale may be terminated by any party without compensation. If the Customer considers that he no longer has an interest in the execution of the order, he is entitled to terminate the sale contract and the COMPANY is obliged to reimburse the price.
7. Right to withdraw from distance contracts under Law X. 2251 / 1994 (as amended by KYN Z1-891 / 2013) - Return of Products
Customer can easily return the products he has purchased from the online store simply because he has changed his mind within fourteen (14) days of receipt. The Customer may send them at his own expense to the COMPANY address as detailed on the contact page. In any case for online orders, the Customer may, before returning the products, contact the Customer Service Department of the COMPANY by sending an e-mail to firstname.lastname@example.org. In particular, the Customer has the right to return a product purchased from the online store without giving any reasons under the following terms and conditions:
(A) Within fourteen (14) calendar days of delivery, the Customer is entitled to withdraw from the sale (hereinafter referred to as "Withdrawal").
(b) This withdrawal is unjustified and the Customer must return the product exactly in the best condition that he has received. In particular, the returned product must have been unused, in good condition ("as new") as in its original packaging (box, nylon, foam, etc.) which should not have tears or damage / alterations) and with all the contents of the original packaging. In addition, in order to be eligible to return the product, the original purchase receipt (retail receipt, invoice) must be displayed by the person who originally purchased the product and whose details are shown on the purchase receipt.
(C) Return of the item shall be accepted only if the Customer has previously paid out any sums paid by the COMPANY for the dispatch of the product to him and the shipping cost for his return.
(d) The rescission statement is filed in writing at email@example.com and COMPANY is obliged to confirm in writing the receipt of the cancellation statement as soon as it is received.
(E) Customer is required to return the products within 14 (14) calendar days from the day on which he notified the withdrawal. THE COMPANY, if the Customer so wishes, may receive the product for return from the place of the Customer, at the latest rate.
(F) Following the cancellation notice, COMPANY is obliged to reimburse the Customer for the price it has received. In the case of debiting the Customer through a credit card, the COMPANY, if it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action. THE COMPANY following this information has no responsibility for the time and manner of execution of the settlement, regulated by the contract drawn up between the Issuing Bank and the Customer.
(g) Return of the price due to withdrawal to the Customer shall take place no later than fourteen (14) working days from the time the COMPANY has received proven knowledge of its withdrawal. No delivery costs are refunded.
(h) Product that was sold with an extra gift should be returned with the extra gift.
8. Exceptions to the Right of Removal of paragraph 7
The right of withdrawal from Article 4 § 10 v. 2251 / 1994 does not apply:
Where the price of the products has been paid in a physical store as the sale is not considered to have been made at a distance.
Products which are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery.
Products that have been used.
Sealed products, which were unsealed after delivery.
Service contracts following the provision of the service.
9. Liability for actual defects or lack of matched properties
If the COMPANY is liable for a defect, the Customer is entitled to: a) require, without charge, the repair or replacement of the product with another, unless such action is impossible or requires disproportionate costs; or b) withdraw from the contract of sale, unless it is a non-material defect. In order for a property to be considered as agreed, it must have been agreed in writing. If the Customer chooses to correct or replace the product, the COMPANY must make a correction or replacement within a reasonable time.
LIMITATION OF LIABILITY: THE COMPANY does not provide a guarantee, nor warrants protection for the suitability of a product sold for any particular purpose.
10. Final Provisions
E-commerce contracts are governed by European and Greek law, in particular by legislation regulating issues related to e-commerce, distance selling and consumer protection. Similarly, the site has been created and controlled by COMPANY and the Greek Legislation will guide the use of the site and its interpretation.
Any dispute arises from the contractual relationship between the COMPANY and the Customer, the competent courts of Athens are competent to resolve it.
According to the 2013 / 11 / EC Directive, which has been incorporated into the Greek legislation with the 70330 / 2015 Joint Ministerial Decision, there is now the possibility to solve online consumer disputes with the Alternative Dispute Resolution procedure throughout the European Union. If the Customer has a problem with a purchase made by the Online Store and residing in the EU, he may use this site https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute. The Alternate Dispute Resolution (ADR) certified for this purpose is: ECC GREECE, Alexandras Avenue, 144, 11 471, Athens, + 30 2106460284 + 30 2106460784 firstname.lastname@example.org. The Customer may contact the above organization to guide him / her throughout the process of filing and processing his / her complaint.
The protection afforded by the provisions of the Law on Distance Contracts, as well as these terms, is emphasized that it applies to transactions only with natural persons who deal for reasons other than their commercial, craft, business or professional activity.
If any part of the sales contract under these terms is found to be invalid or unenforceable by court order, the rest of the contract will continue to apply. THE COMPANY may conclude an agreement for the assignment of its obligations to a suitable third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations.
All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed to be delivered 48 hours after posting).
These terms serve to inform the term 3β of N. 2251 / 1994